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A Manager’s Guide to Working Remote

Image by Free-Photos from Pixabay

Co-authored by several managers with many years of working remote, and successfully managing teams across the country

Things to consider & general tips

Dress Code  

Working from home is different from working in an office, and leaders must be considerate. While many leaders of remote teams are not overly concerned with associates’ appearance or dress, sometimes it helps ease the transition to maintain an office-like dress-code. You may remind associates to consider the audience for meetings when considering their attire. Sweatshirts and caps to cover messy hair may be fine for a quick call with a teammate, but a video conference with a senior leader may bring the expectation of a more office-ready appearance.

Meetings

If at all possible, require associates to join meetings via video, and set that expectation in your meeting agenda. That being said, sometimes technical limitations necessitate audio-only (especially if multiple family members are using the same internet connection).

Be respectful if someone chooses to keep their video off for impromptu calls, meetings scheduled during typical meal times or late in the day. With these exceptional circumstances of working alongside childcare duties associates may sometimes be multitasking just to keep the family functioning. 

Workspace

If at all possible associates should try to have a dedicated work space at home. With everyone working and taking classes from home this may be challenging and leaders should be considerate.

Photo by Jay Wennington on Unsplash

Work Life Balance

Encourage your team to maintain a normal workday. Log in around the same time they would normally get into the office. Log off and close the laptop at the end of the day and maintain healthy boundaries. When working remote, it’s very easy to get burnt out from being close to work all the time.

Mental Breaks

Just as they’d get up to go get a coffee with a teammate while in the office, encourage them to take a few minutes for “work pace breaks” to walk the dog or check in with their spouse/kids now and then. It’s easy to pull inward and stare at the laptop for 8 or 9 hours without stopping. Set an example by telling the group that you’re going to take a walk, or stepping away for a mental break.

Compassion and Leading Your Team

While work-from-home is becoming more normalized in general, right now is not a normal work-from-home situation. Entire families are home and extra consideration should be shown to your team.

Adapt and Learn

Stay positive and engaged. Not only is this a change for your associates, it’s a change for you as a leader. Adjusting how your team works is a process, so don’t be afraid to try different things. 

What your team is experiencing 

Stress and Anxiety

Those of us who have been working remotely for years are not experiencing much change from our normal day to day, but associates who are new to working from home are experiencing quite a bit of anxiety. Switching to remote work is, by itself, a huge change, but to do it under the stress of a pandemic will affect productivity. 

Disconnection

Associates will definitely feel more isolated, sometimes going for hours at a time without seeing or communicating with another person. In addition to a Teams Channel, Google Group, or Slack room for work related conversations, create a space for your team to have “water cooler” discussions. We creatively call ours the “Water Cooler” and share funny pictures, interesting links and tell stories about our families. Lead by example and participate in these threads!

Photo by Kristopher Roller on Unsplash

Disruption

A disruption in established work processes. There are more distractions at home, and equipment may be different. For example, the lack of a printer may change how someone reviews documents. Children demanding attention can turn a five minute task into 15 minutes. 

Communication hesitancy

Communicate frequently to associates and let them know how they should reach out to you (do you prefer IMs, emails, texts?) or if you will be unavailable during certain times. Reassure associates that you are available and open to converse just as if you were in an office. 

What to watch out for

Isolation

Make a point to check in with your associates regularly throughout the day, NOT as check-ins to see if they’re working, but rather check-ins to see how they’re doing mentally and emotionally. Be sensitive to anxiety or negative attitudes during the adjustment period. 

Trust

This is a good time to build trust as your associates figure out their new work rhythm. Do not spend your day trying to track everyone. Associates who are appreciated and trusted are higher performers. If you need to correct actions, be diplomatic and make sure you are communicating your expectations. 

Inclusion 

Virtual meetings can make it difficult for people to share opinions. Pause frequently to allow time for unmuting and interjections. Encourage the use of meeting chat for associates to share their thoughts. 

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Finding Your Path as an IT Pro

Until recently, career paths for IT Professionals seemed well defined, straightforward, and advancement was more or less linear. After choosing an area of interest, technical languages and roles became apparent. Staying on the same path throughout your career was the norm.  However, times have changed and to be successful we must adapt. The pace of change is rapid and employers need professionals who can learn new skills quickly – there is no longer a straight-line career path. After mastering one skill we must move on to the latest release as quickly as possible, constantly looking ahead to what skills are needed next. 

My personal path

I earned my BA in Liberal Arts at a world-renowned engineering school and my major was in Theater. Not knowing exactly what career I wanted to pursue, I decided to earn an MBA with a focus on Marketing. Fast-forwarding a few years, I found myself working in a business role with one of the nation’s largest IT recruiting and staffing firms – but I still was not on a defined career path.  Surrounded by IT recruiters, I discovered some common themes in the candidates that were chosen for placement – they were searching for people who were creative, could adapt quickly, and were eager to take on whatever challenges the client needed assistance with.  These abilities are crucial for success in addition to typical traits such as communication skills, integrity, and knowledge.  

I knew my talents were underutilized and soon an opportunity presented itself. A contract position that seemed to be a close match to my skills opened, and I went for it. Unfortunately, I only lasted one month. It was a terrible fit, and looking back I should have voiced my concerns right away. Armed with new lessons learned, a few months later I was placed on a highly technical team I was certainly underprepared for. My recruiter reassured me, she saw something in my ability to learn, listen and be creative. She was right…I flourished and within the span of a year was on my way to leading the team.

Failing is necessary

Even though I failed the first time I persisted and branched out, making that mistake was crucial to my career growth. If you succeed at everything you attempt, try something that makes you uncomfortable and forces you to grow as a person. Making mistakes forced me to evaluate my path and re-adjust as needed. I learned not everyone has the same way to get from point A to B. For my path, I thought about what I could offer my company, what processes I could improve or impact. I strived to offer a solution when identifying a problem, and started many of my own projects – which gave me more leadership skills, as well as bolstered my project management.

Being interested in a project but not having the skills required for the team can be another opportunity for growth. Take a chance and get involved any way you can, even if it’s just to observe. Many times, just asking can give you a lead for a future opportunity. It’s even better if the project is fun or has high visibility to elevate your professional profile. To keep your path manageable, try to balance challenges with easy wins so your career doesn’t totally derail. Don’t try to prove too much at once.

You are enough

The IT Pro can sometimes be categorized as the “Jack or Jane of all trades”. Don’t be afraid to narrow your focus if you choose! To find the right path, it’s ideal to try on as many hats as possible, what you excel at will reveal itself. Being a consultant allows you to work short contracts, building on your skills and strengthening the foundation to your career. IT Pros can see the big picture, we’ve experienced numerous situations and aren’t afraid to say, “I’m not sure, let me research and I’ll get back to you.” These skills come in handy when you need to communicate with anyone from executives to the average end user, and for advancing in your career. Remember that your unique characteristics are strengths so use them to relate to your colleagues and connect with your end users.

Despite being an IT Pro with impressive technical abilities, admitting you don’t know everything goes a long way with establishing trust with business partners. Speak up and ask the questions. A big part of asking questions and learning from others is to actively listen, learn, and be humble. We all start somewhere as the newbie in the room, and we learn continuously on our path. Fostering other’s professional growth is an important part of the tech community.  

What’s next

If you’re unsure what path to start with, or really can’t afford to make mistakes in your position, search online in tech communities or to find local user groups to make connections. See what other IT Pros are doing. The Microsoft Tech Community is an incredible source of contacts and content. Check out Meetup.com to find user group events. Attend conferences and talk to other people in your sessions, and to the speaker! Most people love to talk about themselves and share their secrets, myself included! Ask questions and absorb details. To find a mentor, don’t just ask anyone, but instead get to know someone by asking questions about their work. Develop a professional relationship to see if you have a rapport, and let the conversation naturally lead to asking someone to mentor you.

Once you are on a path, don’t be afraid to change things up if you aren’t hitting goals or aren’t being challenged. As careers progress, different priorities emerge. Give back to the community by passing on your knowledge to new IT Pros, paying it forward to respect everyone who helped you along your path. Perhaps consulting no longer is ideal and you want to find a steady income as a permanent employee. Keep checking in with yourself, evaluating your impact, and learning new skills. That’s the beauty of the IT Pro, there is always a new rollout on the horizon!

 

Additional resources:

Microsoft Tech Academy

2019 Azure, Office365, and SharePoint Conference list (from Matt Wade)

You Need to Embrace Failure in Order to Truly Succeed (from Mark Rackley)